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At Trident, we believe that people are the most important factor in delivering our business objectives, which is why we choose to put ‘Our People’ first. Collectively we adopt a firm set of values, which underpin our approach to Customer Service.

Team Trident

We value our collective strength and are supportive of each other. We celebrate success and take pride in our achievements.

What We Expect From Our People
To be supportive of their colleagues, celebrate and encourage each other’s success and recognise the importance of their personal role in ensuring that the team succeeds.
What They Can Expect in Return
We provide a challenging and rewarding environment where our people are recognised and feel valued for their contribution to the team.

Move Mountains

We want to put a smile on our customers face and we’ll move mountains to deliver a service that exceeds expectations.

What We Expect From Our People
To go the extra mile, to stand out and to be passionate about delighting our customers with a standard of service that sets us apart.
What They Can Expect in Return
We move mountains to ensure that our people are actively encouraged to develop their expertise, their career and their future.

Collaborative Creativity

We will continually seek to develop new and innovative ideas for energy cost and consumption reduction through close interdepartmental cooperation and customer collaboration.

What We Expect From Our People
To take time to listen closely to our customers and recognise their needs and aspirations. To think creatively, work collaboratively and seek input and assistance from other departments to develop new and innovative ways to meet those needs.
What They Can Expect in Return
We will positively empower our people and provide an inspiring and interesting working environment and the opportunity to develop their individual and collective creativity. A new 2000 sq ft innovation centre has been developed at our head office specifically to encourage creativity and interdepartmental cooperation.

Straight and Long

We’re not in it for the short term, so we play it straight with our customers even if that means we lose business to those who don’t. We want to develop long term relationships built on honesty and trust.

What We Expect From Our People
To be upfront and honest with our customers, tell people how it is and not what we think they want to hear; to value and always maintain their personal integrity.
What They Can Expect in Return
We’re straight with our people and do the right thing by them, ensuring everyone knows where they stand and feels valued and supported.

Make Waves

We want to make waves within our sector and leave others in our wake by consistently challenging the status quo.

What We Expect From Our People
To think differently, question everything, be inquisitive and not be afraid to make themselves heard. Their unique and diverse flair will help us to be leaders in our field.
What They Can Expect in Return
We encourage our people to think outside the box and welcome, recognise and reward their valuable input and unique ideas.

Own It

We take responsibility when things go wrong and we don’t seek to shift the blame. If we fail to deliver or we get it wrong, then we’ll go out of our way to fix the problem.

What We Expect From Our People
To stand up and be counted and to take ownership of everything they do. To be accountable and not to blame others when things don’t go the way we all expect.
What They Can Expect in Return
We understand and support our people when things go wrong because we recognise that we sometimes have to make mistakes in order to develop.
Talk to us

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Please call our team on 0345 634 9500 or email us at info@tridentutilities.co.uk.