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Trident Utilities earns prestigious Customer Service Awards

27 March 2024

Red Rose Awards 2024
Award Winning Service

Trident triumphs at the Red Rose Awards!

On the 14th March, Lancashire Business View named Trident the winner of the coveted Customer Service Award at the Red Rose Awards 2024. 

The award recognises those who go above and beyond to give first-class customer service, putting the customer central to everything they do.  

The judges commended Trident, declaring “This is a business that lives its values. Trident are purely focussed on customer satisfaction, seeking feedback and acting on it.”

As the largest event of its kind in Lancashire, the Red Rose Awards celebrates business excellence, with the Customer Service Award showcasing Lancashire businesses that continue to face and meet new challenges while servicing customer needs and securing new opportunities.  During a black-tie reception at Winter Gardens in Blackpool, Team Trident proudly secured the trophy for Customer Service.  “I stated before the awards night that winning would showcase and recognise our purpose and people. I didn't realise how that feeling would be magnified by winning the Customer Service Award so I'm blown away by how proud I am of the Trident team. We're here to Make Net Zero & Energy Simple for our customers and providing award-winning service is a pillar of success that helps build trust in what we do for our customers.” says Michael Dugdale, Managing Director at Trident Utilities. “The customer service benchmark has been set and we look forward to the challenge of getting even better on service, and to supporting more customers on their net zero journey.” 

Trident was founded with a vision to provide the highest levels of customer service, laying the foundation upon which the company has thrived for 23 years. Driven by its core company values, the business set out to provide a service vision that fulfils long-term partnerships, built on connecting, discovering, collaborating and delivering.   As a proud sponsor of the Red Rose Awards, Trident has reinforced its dedication to making a positive impact in the community by committing to offset the 7 tonnes of carbon emissions associated with all travel to and from the event. This covers 25,000 vehicle miles, equivalent to one complete journey around the earth. In addition, Trident has planted a tree for each of the award winners, with the help of Ribble Rivers Trust, in the county of Lancashire. Planting 22 trees in total, Trident has offset the carbon emissions for another 22 tonnes of CO2e.

This initiative aims to not only mitigate environmental impact but also foster a greener, more sustainable future for the community.  Michael Dugdale added: "As proud sponsors of the Red Rose Awards, we believe it's crucial to align our business values with actions that benefit the environment and the community. By offsetting travel emissions and investing in tree planting initiatives, we're not only contributing to environmental conservation but also promoting the well-being of our local community."

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