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Trident wins Best Customer Service (Large Customers) at TELCAs 2022

1 December 2022

TELCAs - Best Customer Service - Large Customers
The Energy Live Consultancy Awards

Best Customer Service (Large Customers)

Last night was a memorable evening for Team Trident as we walked away winners of the Best Customer Service (Large Customers) award at the coveted Energy Live Consultancy Awards (TELCAs) 2022!

Hosted at the  Science & Industry Museum, Manchester, the prestigious TELCAs paid tribute to the best in energy consultants, highlighting the industry's dedication and service to customers and colleagues over the past 12 months.

Since our nomination in the same category last year, our customer service function has continued to demonstrate durability and resilience during a tough time for the sector. Our ethos is, and always has been, to provide excellent customer service and build long-term partnerships with our customers, which is evidenced by our 20+ year relationships with customers and our enviable customer retention and satisfaction rates.

We were also really proud to have been finalists in four other categories this year; Consultancy of the Year (Large), Most Trusted Consultancy (Large), Best Business Solutions – Innovation & Technology, and Net Zero Hero.

Michael Dugdale, Managing Director of Trident Utilities commented “Three years ago we set out our vision “Giving award-winning service and proud of everything we do” and last night that vision was recognised and I’m very proud of everyone at Trident Utilities. Providing the “best service” is the combination of everyone’s effort - from the first interaction with our customers, the helpful guides we produce, the delivery of our services, the software that we develop, insights we provide, introducing innovative products & services, being genuine and honest people, showing integrity - the list goes on. Everyone at Trident can be proud of what we do so I’d like to say a massive congratulations to all the team. Great job and thoroughly deserved!”

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